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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
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  Guest   •   October 18, 2026

Old and banged up ...

Old and banged up rooms, but ok to stay for the price (compared to all other hotels. Beds are comfy. The worst part for me is that the walls and windows do not block any sound. I got woken up by random sounds throughout the night, from cars with loud music on the street to train horns 😞
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  Guest   •   October 21, 2026

An okay stay at ...

An okay stay at a great location. You can tell this is an old hotel. It was built in the early 60s and renovated in 2017. I think it's past due for another renovation. The carpeting, walls, fixtures - are all outdated. The elevators are tiny and cramped. And there is literally no sound proofing at all. I could literally hear peoples' conversations as they were walking down the street below. I was on the fourth floor, corner room facing the park. And from there, it was a nice view of the park. The location is amazing and everything I wanted to see was within an hour or less walking distance. The room was nice and cold. Bed fairly comfortable. TV took a bit to figure out how to work. (I couldn't find the menu or channel guide, though I later discovered this was on a piece of paper in front of the tv.) The bathroom needs some work. My first shower, water was spraying out and over the shower door. I found it to be due to the showerhead not being fully screwed tight, so I fixed that for you. Also, the toilet ran constantly so I had to listen to that. Lighting in the bathroom was dim, too. And there was what felt like at least an inch step up at the door's threshold going into the bathroom. If you're not careful, that's just begging to stub your toe on. I had limited interaction with staff. Check in was easy and the valet took care of my car and had the same experience while checking out. No complaints there. While it was the perfect location, I really don't think I'd stay here again solely because of the street noise. Everything else were minor complaints, but that noise really made it hard to sleep.
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  Guest   •   November 14, 2025

We chose this hotel ...

We chose this hotel for the location. I regret just not staying at the Hilton. They tried very heavily to pressure us into using their valet service. Which we declined multiple times. They also won’t validate parking. Sheets and bedding were clean, bathroom was clean but not taken care of. The toilet handle gets stuck and constantly runs. There were cracks in the shower.
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Cleanliness
  Guest   •   November 26, 2025

Slightly older rooms. Great ...

Slightly older rooms. Great staff and service.
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