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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
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Service
Quality
Cleanliness
 
  Guest   •   January 27, 2022

Staff was friendly and ...

Staff was friendly and helpful. Our room was recently updated and clean. There was a painting on the wall that was hung crooked and looked really sad. The elevator was small and the luggage cart had to be maneuvered to fit in with just two people. Parking was challenging.
Service
Quality
Cleanliness
  Guest   •   February 25, 2022

Found a great online ...

Found a great online price for two nights. Location is great, especially for warm weather, being right across from Grant park. However, be mindful during winter stays that the best, more frequent transportation is a couple blocks away (bus). Closest subway stop is about a 10 min walk. The hotel itself is like your baseline, rudimentary hotel. There were probably updates years ago but there are small things that need to be looked after. #1, if you need a bathtub--make sure you specifically request that or you will end up with shower only. The curtains in my room were starting to shred. There was a questionable "stain" on the side of the nightstand. And there seemed to be some type of leaf residue on my fabric desk chair (which also was broken and could not adjust). Had to jiggle the lamp/alarm clock plugs on that same nightstand to get them to work. No fridge. Stopper in the tub was broken so that it had to come all the way off the stem so that it didn't plug the tub. I also found the mattresses WAY too soft for my taste. Also my room had 2 double beds. The one nearest the window was really close to the air conditioner so heat/cold air blows DIRECTLY onto the bed. There are no adjustable vents on the unit! However, I travel alone...don't have a lot of requirements other than a safe, quiet place to sleep and that is what I got. Hotel staff was friendly and helpful. I can't speak on the continental breakfast since I didn't partake. Be mindful that as of this writing, they still have covid protocols in place so maid service is not everyday (which I loved because I didn't want to be disturbed). Front desk will take care of you if there are any needs.
Service
Quality
Cleanliness
  Guest   •   December 30, 2024

My stay was great ...

My stay was great , however my bed was terribly uncomfortable. My son had the same problem with his bed. I remember waking up three times because I was having back pain. Had to get pain reliever in the morning lol. All that aside the hotel was in walking distance to the places we were visiting, and the location was perfect.
Service
Quality
Cleanliness
  Guest   •   December 30, 2024

My stay was great ...

My stay was great , however my bed was terribly uncomfortable. My son had the same problem with his bed. I remember waking up three times because I was having back pain. Had to get pain reliever in the morning lol. All that aside the hotel was in walking distance to the places we were visiting, and the location was perfect.
Service
Quality
Cleanliness
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