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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
If you've previously stayed with us, be sure to drop us a note, as we'd love to hear from you.
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   Guest   •   March 26, 2025

Booking my trip with ...

Booking my trip with Sammie at Best Western was an absolute pleasure! She was incredibly helpful, attentive, and made the entire process effortless. Her friendly demeanor and knowledge ensured that every detail was taken care of smoothly. Sammie truly went above and beyond — I couldn’t have asked for better service. Thank you for making my experience so enjoyable!
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  Guest   •   March 26, 2025

The out-of-town nephew stayed ...

The out-of-town nephew stayed here. We did not.
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  Guest   •   March 24, 2025

Not young adult friendly!!! I ...

Not young adult friendly!!! I recently stayed at this hotel with a group of friends as a trip with my college run club. We came to Chicago to run in the Shamrock Shuffle. The location was great because it was right next to the race and was surrounded by things to do. However, the rooms had significant fire hazards. To enter one of our rooms you either had to squeeze between the bed and the wall or climb over the bed. The walls were also incredibly thin and you heard everything going on in the other rooms. However, the biggest issue with this hotel and the reason I will never stay at this hotel or any other Best Western again was due to the threat we received from the staff upon our arrival at the hotel. When we first arrived, the staff threatened us that if any one of us lost our room key and needed a new one, they would not provide us one. Instead, they would evict our entire group from the hotel, which is not stated in the reservation policies. In addition, when we entered the hotel we were met with glares from the hotel staff even though we did not enter loudly or disrupt anyone in the lobby. When we asked politely to store our bags, we were glared at by the staff and told we needed to wait for the manager to come back. We asked how long that would be and were told 5 minutes. It actually took 45 minutes. Also, when we arrived at the check in time, they did not have the rooms ready. Overall, the worst customer service I have ever received when traveling as a group of college students.
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  Guest   •   March 19, 2025

Excelente hotel a un ...

Excelente hotel a un bien precio y fácil para transportarte, pegado a la av. Washington
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