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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
If you've previously stayed with us, be sure to drop us a note, as we'd love to hear from you.
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   Guest   •   November 22, 2024

When we went to ...

When we went to this hotel, 2 of the 3 elevators were working, and then on our last two days, all 3 were not working. We didn't even get a discount or any explanation of what happened. My family and I had to go up and down to the 9th floor several times, and the front staff didn't even care. I don't know what we would have done if one of us was handicapped or if we used crutches/canes because it would have been extremely difficult getting up and down the stairs. Also the cleaning staff was super kind. The photo is our view from our hotel room.
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  Guest   •   November 18, 2024

The hotel location is ...

The hotel location is great- right across from Grant Park. The neighborhood isn't bad with some excellent restaurants and a Trader Joe's nearby. The lobby is underwhelming and having to run the gauntlet of panhandlers to get into the very small door is not a pleasant experience. The Hilton Garden and Homewood Suites next door do not have this issue, so felt much safer. The rooms were small but clean. The towels were worn and threadbare. The bathroom door panel was coming off the door causing the panel to stick on the door jam when fully closed. The front desk was informed of this issue but didn't seem too concerned. The valet service was slow. It took over 40 minutes to retrieve our car. The person at the front desk said that she had to operate the front desk, retrieve luggage from luggage storage and perform the valet duties. This seems highly unfair to the worker and the customer. The hotel did not provide water in the rooms or have a convenience store. I wouldn't stay at this hotel again.
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  Guest   •   November 16, 2024

Very nice no frills ...

Very nice no frills hotel close to lots of attractions. GREAT VIEWS OUT THE WINDOW ON MICHIGAN AVE!
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  Guest   •   October 18, 2024

I paid extra for ...

I paid extra for the park view, which was worth the extra price. If you plan on doing this, request a floor at the 6th floor or higher. If you are lower it won't give you much of a view. It is an older hotel, so the elevators can run slow. The $52 a day for valet parking was great, and the hotel is very close to public transportation. I would stay here again.
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