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Okay hotel. No laundry service tho. But good customer service

It all began with a bad experience. For reasons unknown to me, booking date was incorrect and I was not scheduled to check in until tomorrow. Thankfully, the reception staff (Bernard ) went an extra mile to resolve my situation, rescheduled my booking, did not unreasonably increased my rate and was the key difference between a nightmare trip and a pleasant one. Would highly recommend this place to anyone traveling to Chicago.

Basic amenities but clean and very nice personnel

I was placed in a corner room on the 5th floor. The room looked recently renovated. It was nice. Being the corner room, two of the four walls were entirely windows, which was nice. Even so, one of them faced the wall of the parking garage next door. Despite appearing recently renovated, closer inspection revealed that most of the renovations were superficial and cosmetic. My primary complaint about the room was the lack of mini-fridge. I've stayed at places that were a lot less nice that had a mini-fridge. What's up with no mini-fridge? In the rest of the hotel, it seemed that the air conditioning didn't work so well. It was pretty warm in the hallways and elevator. The lobby had portable AC units, and it was still kind of warm. Also, these areas of the hotel looked like they could use some renovation. The doors to the elevator had dents where someone might have kicked them. My main and primary problem with my stay at this hotel, however, was noise from outside. Everytime a car left the parking garage next door, an alarm sounded, which I could hear, clearly, in my room. It was loud enough that I couldn't sleep through it. I was woken up many times a night by that alarm. I hardly slept during my stay. I understand this is no fault of the hotel or it's management, but for this reason I would not return.