Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Great location, and much less expensive than other hotels in the area. Normally I would say you get what you pay for, and that is partially true here. However there are somethings that do exceed expectations. Their staff are friendly and helpful. The rooms are clean and spacious for the price. Our bed was comfortable. A few things not so great - their elevators are tiny, there is no complimentary breakfast that you usually get at best western hotels, not sure about the floors below the 6th but floors 6-9 are very unlevel. As you walk down down the hallway it slopes up and down and the rooms are the same.

Good staff clean room nothing over the top. Restaurant attached to hotel and great location. All attractions within walking distance, from Shedd aquarium, Planetarium, Field Museum, Grant park, also a tonne of restaurants and stores. Only 30 minute walk to Navy pier and the Magnifucent Mile. Plus hope on hop off tours. Not much amenities in the hotel itself but everything else makes up for it.

I stayed here in the year 2000 and have just got round to the review! I had a good night sleep at the hotel. I went shopping on the Saturday and flew out later that day. I met a few people in surrounding areas and the locals were friendly to me and quite helpful. The airshow was on nearby and was v.good. Bit windy and wet at times but it was Chicago :)

Not young adult friendly!!! I recently stayed at this hotel with a group of friends as a trip with my college run club. We came to Chicago to run in the Shamrock Shuffle. The location was great because it was right next to the race and was surrounded by things to do. However, the rooms had significant fire hazards. To enter one of our rooms you either had to squeeze between the bed and the wall or climb over the bed. The walls were also incredibly thin and you heard everything going on in the other rooms. However, the biggest issue with this hotel and the reason I will never stay at this hotel or any other Best Western again was due to the threat we received from the staff upon our arrival at the hotel. When we first arrived, the staff threatened us that if any one of us lost our room key and needed a new one, they would not provide us one. Instead, they would evict our entire group from the hotel, which is not stated in the reservation policies. In addition, when we entered the hotel we were met with glares from the hotel staff even though we did not enter loudly or disrupt anyone in the lobby. When we asked politely to store our bags, we were glared at by the staff and told we needed to wait for the manager to come back. We asked how long that would be and were told 5 minutes. It actually took 45 minutes. Also, when we arrived at the check in time, they did not have the rooms ready. Overall, the worst customer service I have ever received when traveling as a group of college students.