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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
If you've previously stayed with us, be sure to drop us a note, as we'd love to hear from you.
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Service
Quality
Cleanliness
 
   Guest   •   February 18, 2026

This hotel wasn't terrible ...

This hotel wasn't terrible but I really should've looked for a better location. The room we had smelled of mold, the tub clearly was not cleaned properly, when I plugged in my phone to charged it on the lamp, the outlet popped out and gave me quite the shock which then caused the room to have a blackout. (Photos)One lamp with the outlet is by the window which I did NOT use as you can clearly see its LOOSE already & the one lamp by the bed which I used but it popped out. It even has a small burn mark on the lamp where it shocked. I could've seriously gotten hurt. The staff was kind but I won't be coming back.
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Cleanliness
  Guest   •   February 21, 2026

The room and lobby ...

The room and lobby did not look as good as in the pictures advertised by the hotel. The room was a bit older looking and the bathroom shower rod was broken and not well fixed. This led to water getting onto the bathroom floor as the curtain kept sliding down and wouldn’t stay fully closed. I probably wouldn’t book this place again. However, the staff was very nice and accommodating.
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Quality
Cleanliness
  Guest   •   September 23, 2025

Outdated rooms and terrible ...

Outdated rooms and terrible mattresses.coils make a noise when moving. Our air-conditioning leaked for 3 days!!! Although reported we had to walk around on soggy carpets. Location good
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  Guest   •   December 30, 2024

My stay was great ...

My stay was great , however my bed was terribly uncomfortable. My son had the same problem with his bed. I remember waking up three times because I was having back pain. Had to get pain reliever in the morning lol. All that aside the hotel was in walking distance to the places we were visiting, and the location was perfect.
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