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Let Our Guests Say it Best-Read Our Chicago Hotel Reviews

Go ahead a see for yourself what recent guests had to say about their experience at our conveniently located Grant Park hotel steps from Museum Campus, Millennium Park, and the McCormick Place Convention Center. Take a minute to read our ratings and Chicago hotel reviews from previous guests at Best Western Grant Park Hotel and start planning your trip to the Windy City. We offer everything from spacious suites, onsite dining, fitness center, business center, and complimentary Wi-Fi.
 
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Service
Quality
Cleanliness
 
  Guest   •   October 02, 2018

Service was great but.....

They stuck me in a handicapped room for some reason. They said I'd requested it but I did not request it. The AC needed to be repaired and the handicapped shower set up let the water simply run all over the floor. The room was nice but those were a couple of very annoying things that I had to deal with. Staff was great. They responded, but can't give the place 5 stars when the water from the shower runs all over the bathroom floor due to a design flaw. They need shower curtains that don't hang outside the shower
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  Guest   •   September 02, 2018

Nothing to write home about.

I have to admit that I'm a little bit of a hotel snob. Prices of hotels are comparable to car payments these days so for that type of money, I want to be impressed. The room is clean, but no extras. No refrigerator, microwave, and the tv kept spontaneously turning off every 5 minutes. The lobby is very plain, and the hallways on the room floors need a severe paint job. If you want clean, decent, 1 night in town place to stay, this place is for you, but there are other hotels down the street that are a lot fancier with better amenities for a few dollars more
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  Guest   •   August 21, 2018

BW Grant Park

This hotel has a great location and friendly staff however the rooms are old and outdated.The guest rooms and hallways need work. The carpets were old and need replacing. The bathroom was updated and nice
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  Guest   •   August 20, 2018

Leisure Trip

OK hotel, everything was fine except parking. Multiple people in line complained about valet, we were in line to mention the same thing but didn't say much since it was already mentioned. Didn't seem to do much about it. The couple we talked to missed a $200 trip because they failed to mention valet would take 30+ minutes, we experienced a similar timing issue. Good info to know before either choosing the hotel and needing valet or choosing to utilize valet with your vehicle
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